Policies

PRIVACY POLICY

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

We reserve the right to change this Privacy Policy from time to time in our sole discretion. Please check back often for any updates. Your continued use of our website, mobile application or services after any change in this Privacy Policy will constitute your acceptance of such change.

SECURITY POLICY

Community CPA & Associates, Inc. encrypts data transmitted to and from client websites for the user's protection. THE SECURITY OF INFORMATION TRANSMITTED THROUGH THE INTERNET CAN NEVER BE GUARANTEED. COMMUNITY CPA & ASSOCCIATES INC. IS NOT RESPONSIBLE FOR ANY INTERCEPTION OR INTERRUPTION OF ANY COMMUNICATIONS THROUGH THE INTERNET OR FOR CHANGES TO OR LOSSES OF DATA. User is responsible for maintaining the security of any password, user ID, or other form of authentication involved in obtaining access to password protected or secure areas of our websites. In order to protect us and the data accumulated by us, we may suspend all use of the website in general or your use of the website in particular or the information relating to you, without notice, pending an investigation, in the case of a breach, or a suspected breach, of security.

REFUND POLICY

By using this site, you understand that all payments processed by Community CPA & Associates, Inc. are for accounting services performed by our firm. Our firm provides services which are paid for at the completion of said service. In some cases, a retainer or service deposit are required before services are performed.
Community CPA & Associates, Inc. may issue a requested refund of a payment made via a debit/credit card payment for the following reason:

  • Customer transaction error, such as a payment being made for more than intended ($1000.00 instead of $100.00)
  • Duplicate payment
  • Service was not performed for which a retainer or service deposit was received.
  • Community CPA & Associates, Inc. recognizes an error was made, after payment was received, in either our work product or billing process, and therefore an adjustment needs to be made to a client’s account.

Refund requests may be made by contacting our office via email, USPS mail or calling (515)288-3188. We suggest you first discuss the situation with the employee with whom you usually deal directly. If the situation is not resolved, then please contact our Office Manager.

After receipt of a request for refund, Community CPA & Associates, Inc. will research the issue upon which the refund is requested. All refunds, when deemed credible, will be made via bank check and mailed to the address we have on file.
If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.

Community CPA & Associates, Inc. reserves the right to modify this Refund Policy at its discretion, or against any client it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on our website. It is the client’s obligation to review our refund policy for any such revisions.